YOUR SUCCESS IS OUR SUCCESS
WEBSITE MAINTENANCE SERVICES & PACKAGES £25 pcm
Do I need website maintenance services?
There is always a chance a vulnerability may be exploited in your website (aka a hack).
If your website is hacked, a range of things could happen including losing data such as the website itself and records in your databases (sales, users etc).
If your website is found to be compromised and causes an issue on our servers (which is a likely outcome of a hack) then we may shut it down to limit damage on our servers.
Without a contract it is up to you to fix your website, and we will not allow it back on our servers until we are sure it is secure.
If you need us to make emergency changes to your website, you will be charged at our emergency development rate of £70/hour to work on it as a priority (due to the impact this has on our regular workflow).
We are available to work on your site at our regular rate (£35/hour) but there will be a lead time on this depending on our workload at the time.
What We Offer
We offer a service to WordPress websites hosted with us where we will backup your site on a monthly basis, and then update WordPress and all your plugins. In the event something goes wrong with the update, we will roll the site back to before the update (meaning it should work, but needs to be made secure). We will then research what went wrong and why, and examine possible solutions, alternatives and other ways you can move forward with your site.
For an example; say you have a plugin for a contact form, and it becomes incompatible with the new version of WordPress because the author has stopped maintaining it. We will research alternative contact form plugins and try to find one that is right for your needs. Then we will get in touch and inform you as to how to move forward. It does not include any actual development work (e.g. replacing and configuring a new contact form).
On a contract, if you need development work in order to update your WordPress and plugins we will carry out work as a priority and you will be charged at the standard development rate.
We know it takes time to publish updates to your website, you may only access it once or twice a year and its often a pain trying to find the username and password your website developer emailed you, and that where we can help. Send us your update and we’ll do it for you, but that’s not all, we can include managed website hosting, take regular website backups, provide web design services or help with Search Engine Optimisation to get your website above your competitors.